Mailing address: 2050 North Redwood Rd. Suite 10. Salt Lake City, UT 84116
Guess what! We will now warranty your screen protector even in it's not ours! So if your wife, hubby, son, daughter, ex-wife's wife, wait a second....or even your cousins freinds neighbors cracked their screen protector we will still warranty it for them! We don't care! We just want your device protected!
NOTE - warranty must be done direct through our website, resellers will not warranty your product in store.
Well since you are reading this you must need a warranty replacement. Just email us at firstname.lastname@example.org and you will receive a 14 page email explaining how to warranty you product. Just kidding! We aren't those other guys....but seriously email us at email@example.com with a selfie and we'll send you sneaky little coupon code to buy any new screen protector for any phone you want! You don't even need to get the same one you had!
Here is our pricing for processing your warranty. Processing includes making the screen protector, packaging it, hugging the package, putting it in a mailer for the good ol' post office to pick up, one more hug as we sadly say goodbye and BOOM you have a new screen protector.
For customers in the United States we charge the following processing fees:
Nitro Glass Products
$9.95 for Phone devices.
$16.95 for Curved Glass
$16.95 for all Tablet Devices
Nitro Shield & Nitro Cardon Products
$5.95 for Phone devices.
$9.95 for all Tablet Devices
For customers outside the United States we charge the following processing fees:
$26.95 for all products. Duty and custom fees will apply as per your country's regulations. zNitro is not responsible for these fees.
All zNitro products are covered by our Lifetime Replacement program.
here are the pesky details, you can read them if you really, really, really want to.
The replacement processing usually takes 1-3 business days. For International orders, the customer is responsible for shipping and duty charges on the replacement. If the incorrect product is ordered or the incorrect mailing address is given you will be responsible for return postage on orginal order and also an additional $9.95 processing fee for the corrected order.
*processing fee may include some or all of the following: shipping, handling, taxes, duties, processing any and all other costs and fees associated with this.
No refunds or exchanges for items purchased on a sale, at a discounted price or close out items.
If you purchased zNitro items from a retail store or 3rd party online reseller you will need to contact them directly for any returns and/or refunds. We are unable to offer refunds if the product was not purchased directly from our website.
If you purchased a product from www.znitro.com please follow the process below for a return or refund.
zNitro has a 30 day money back guarantee for all items purchasd direclty from www.znitro.com. If you are not 100% satisfied with our products please email firstname.lastname@example.org to begin the refund process. All refunds require returning the product in original packaging within 30 days of purchase for a full refund. After 30 days, zNitro will not accept returns for a refund. See warranty replacement guidelines if passed 30 days. We cannot process refunds over the phone, all requests must be submitted via email.
Please provide the following information in your email:
1) Your full name
2) Your zNitro order number
3) What is wrong with the item, reason for return?
Customer is responsible for all return shipping fees.
Shipping & Delivery
Free shipping to the continental United States with every zNitro purchase! This is available via standard USPS delivery. If you want your order to arrive more quickly simply choose an expedited shipping method at checkout. *International orders, promotional items, warranties and giveaway orders will be required to pay for shipping seperately. Most standard shipped items will ship within 1-2 business days First Class via USPS (unless otherwise specified). Please allow 5 to 14 business days for your product to arrive. Due to holiday shipping schedules, delivery time may take longer than usual. We thank you in advance for your patience.
We are committed to providing our customers with the most efficient and prompt shipping service. If you do not receive your item in the allowed time, please email us at email@example.com. You will receive a reply within 1-2 business days.
We also offer worldwide shipping. Please view our shipping options on the checkout page.
Exclusions and Limitations
Aside from the limited warranty expressly described above or to any extent that is prohibited or restricted by applicable laws, zNitro disclaims any and all other warranties whether expressed or implied, including any warranty of merchantability, fitness, or quality for a specific purpose. In the purchase of this product, the purchaser also agree that zNitro and/or its partners, distributors, resellers will not be held liable for any incidental, punitive, consequential, or indirect damages for any type of breach of warranty on any zNitro product. In addition to and without limiting anything from the previous disclaimers, the limited warranty also does not, under any circumstances, cover any replacement or cost of any personal property or electronic device that comes in contact with the zNitro product.
Any customer or dealer may place orders online (for dealers and resellers, please log in to the dealer site with your provided log in information). We accept all major credit cards as well as PayPal.
Frequently Asked Questions
How do I install zNitro products on my device?
Please visit our YouTube Channel for install tips and videos. You can also view an installation video by clicking "Installation Video" on the top of this page. Both of these resources will help guide you through the installation process. Should you have further installation questions do not hesitate to contact our office.
What is your product made out of?
Nitro Shield is a ricochet density film originally designed for the military. It is made of a soft core covered by a rigid outer layer. This two layer design prevents scratches, chips, and scuffs. Since its inception, this material has been used successfully in applications ranging from aircraft design to NASCAR.
Is Nitro Shield visible once it's applied?
Nitro Shield was designed to NOT change the appearance of your device. Once applied, Nitro Shield is virtually invisible!
Does Nitro Shield interfere with use of a touch screen?
Not at all. It actually protects the touch screens from getting scratched. In addition, it provides a better grip on your device
Do you offer protectors for devices that are not listed on your website?
Clear Protector can create a custom design to fit your specific device - no cutting or trimming necessary. Please send an email to firstname.lastname@example.org. In your email include the make, model and dimensions. One of our representatives will reply within 1-2 business days to let you know if we are able to create your custom protector.
What is the difference between Extended Armor and Screen Armor?
Extended armor provides maximum front and back coverage and at times it covers the sides. Screen provides a maximum LCD protection. On flip phones, it covers interior and exterior screens.
How can screen protectors be safely cleaned and reapplied?
Simply clean it with Windex or other soft LCD cleaning solution. We advise not removing the protector to clean it, as installing it second time does not result in the clarity and adhesiveness given on the first installation.
I was putting my protector on and noticed my thumbprint on the sticky part on one of the corners, what can I do to remove it ?
As suggested in our installation instructions, wash your hands thoroughly with gentle soap and water before installation. If you get finger prints on the film, please carefully peel up the corner and rub it with soapy water and it should come off. This needs to be done before the protector has dried, or you may experience the same re-installation problems described above.
Does the Extended Armor include the Screen Armor?
Yes it does.
Can your product be installed on a notebook screen? If so, does it affect the screen in the future, and can it be removed without damaging the screen?
We do not suggest installing a Nitro Shield on a laptop or notebook screen. Water is used during the installation process, and although it is a minimal amount, damage could occur.
Does the protector come with application spray?
The protector does require a soapy solution which is made of water and a drop of liquid soap. We choose not to include this for environmental reasons as well as to keep our prices low.
Privacy & Security
Information that is gathered from visitors In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server. The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising.ZNITRO WILL NEVER SELL RENT OR LEASE YOUR EMAIL ADDRESS TO 3RD PARTIES. E-mail may be sent to inform you of news of our services or offers by us.